Terms

 

SHIPPING

Atelier Clot, Bramsen & Brunholt broadcast internationally to most places in the world. Go to English and French languages to see prices in €.
The lithographs are sent in cardboard tubes with PostNord or GLS to Denmark.

FREE FREIGHT in Denmark (not Greenland and the Faroe Islands).
200 kr. to the rest of the world.

We recommend that the lithographs are unpacked and located on a flat surface as soon as possible. They should not be stored for an extended period in the shipping tube.

Framed lithographs are delivered by appointment.

Warrenty

There is a 2-year warranty under the Danish Purchase Act. Our warranty applies to defects in material and/or fabrication. The complaint does not apply to errors or damages caused by improper handling of the product. Atelier Clot, Bramsen & Brunholt will cover the return costs to a reasonable extent.
Should there be an error on the lithograph, it can be returned in the same tube as it is received. Atelier Clot, Bramsen & Brunholt pays for the return in connection with complaints. The lithograph is swapped for an equivalent if possible. Otherwise, the money can be refunded. If a refund has been agreed, please send your bank details so we can transfer the agreed amount. The amount will be transferred within 5 days of receiving the returned item.

Upon return, please contact and send complaints to:

Atelier Clot, Bramsen & Brunholt
Forest 15
5874 Hesselager
kundeservice@atelierclot.dk
Denmark

CANCELLATION

When you shop online, you have 14 days right of withdrawal. Your withdrawal period does not start until you have received the item, e.g. when it is placed in your mailbox, when it has been placed in a shed or similar, picked up in a packing box or when it has been delivered to your workplace. The item must be returned in the same condition and quantity as it has been received. The customer pays for return in connection with the right of withdrawal.

Cancellation must be notified to us no later than 14 after purchase and from the time of withdrawal, you must return the shipment within 14 days of returning the shipment.

The message must be given by email on kundeservice@atelierclot.dk.
In the notice, please make us clear that you wish to exercise your right of withdrawal.

Condition of the item when you return it
You are only liable for any deterioration in the value of the item due to handling other than what is necessary to determine the nature, characteristics and operation of the item. In other words, you can try the item in the same way as if you tried it in a physical store. If the item has been tested in addition to what is described above, we consider it to be used, which means that upon cancellation of the purchase you will receive only part or none of the purchase amount, depending on the commercial value of the item. In order to receive the full amount of the purchase, you must do the same as you can in a physical store. You have to test the item, but you can’t use it in real use.

Refund

Once a refund has been agreed, the agreed amount will be refunded via PayPal’s payment gateway to the account payment came from.
The amount will be transferred within 5 days of receiving the returned item.

PAYMENT

Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard, JCB and Paypal can be paid. Payment is made via PayPal’s payment gateway, but you don’t need to have a PayPal account to complete payment.
All amounts are in DKK. Danish kroner and is incl. 25% Danish VAT.

Atelier Clot, Bramsen & Brunholt
Forest 15, 5874 Hesselager
Tel. +45 60 88 26 70
CVR No:34995176
kundeservice@atelierclot.dk